Shipping policy
Poojashala Shipping Policy
At Poojashala, we take utmost care to ensure your sacred products reach you safely and on time. Every order is handled with devotion and packed with purity to preserve its spiritual essence.
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1. Order Processing
All orders are processed within 1–7 working days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is dispatched, you will receive a shipping confirmation email/SMS/WhatsApp message with a tracking link.
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2. Shipping Time
Metro Cities: 2–5 working days
Other Locations: 4–7 working days
Remote Areas: Up to 10 working days
> ⏱️ Please note: Delivery timelines are estimates and may vary due to courier delays, natural events, or festive rush.
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3. Shipping Charges
Free Shipping on all prepaid orders above ₹499 (India only).
For orders below ₹499, a nominal shipping fee of ₹xx will be applied.
COD orders may include an additional handling fee as per courier partner policy.
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4. Packaging
Every Poojashala parcel is packed with great care — using eco-friendly and secure materials to maintain purity and prevent damage during transit.
Sacred items like Hawan Samagri, Tilak, Roli, or Puja Kits are sealed properly to retain freshness and divine fragrance.
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5. Tracking Your Order
Once your order is shipped, a tracking number will be shared with you via email or WhatsApp.
You can track your package anytime through our courier partner’s link or by contacting us directly.
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6. Delayed or Missing Packages
If your order has not arrived within the expected delivery time, please contact us at:
📧 support@poojashala.com or 📞 +91-9286990077
We’ll help you track your shipment and resolve the issue promptly.
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8. Damaged Packages
In case you receive a damaged or tampered package, please do not accept it and contact our support team immediately with photos or videos. We’ll arrange a replacement as per our policy.
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9. Address Changes
Once an order is placed, the shipping address can be changed only before dispatch.
After dispatch, we cannot guarantee address modification.
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10. Our Promise
We aim to deliver purity, devotion, and care in every parcel that leaves our hands — because each order is not just a product, it’s a piece of divinity reaching your home.
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🕉️ Poojashala — DEVOTION BEGINS HERE
For queries, write to us at poojashala2025@gmail.com